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If you place an order on the site and we do not have stock, we will contact you by email within 24
hours to let you know how long you can expect to wait.The goods will be delivered to you on the next
working day, i.e. Monday to Friday excluding bank holidays, unless you have paid for Saturday delivery,
in which case the goods will arrive on the next Saturday.
If you place an order on the site and we do not have stock, we will contact you by email within 24 hours
to let you know how long you can expect to wait.
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If an item on your order appears to be damaged upon delivery, please write the word 'damaged' on the
couriers delivery note, and notify our Service team on or email
service within 48 hours. We will then arrange
for our courier to collect the damaged item.
A collection can be arranged from an address other than the delivery address if it is more convenient.
If the item is found to be damaged, we will replace the item with a new unit (stock availability allowing)
and deliver it to you by courier free of charge.
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If you think your equipment may be faulty when it arrives, or if it develops a fault during the guarantee
period, please firstly double check the user manual. The problem may be due to a part of the operation
of the equipment of which you were previously unaware. If there is still a problem, please email our Service
Department on service One of our service engineers
will ask you to describe the fault in detail and will try to offer possible solutions. If we are unable
to solve the problem ourselves, we may transfer you to the manufacturer, as they are likely to have more
detailed knowledge of any given product. When you call, it would be helpful to be near the item and to have
your receipt to hand. If we are unable to resolve the problem by phone we will collect the item by courier
free of charge.
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A collection can be arranged from an address other than the delivery address if it is more convenient for you.
Once the item has been returned to us, our service engineers will test the item to confirm the fault.
If the item is returned in 'as new' condition, with all accessories and packaging, and deemed to be faulty
as a result of a manufacturing defect; within 3 months of purchase for regular stock items, or 1 month of
purchase for specially ordered items, we will replace the product with a new unit, which we will deliver
to you by courier free of charge. If the item has been discontinued in the intervening period, we will offer
you a choice of having the item repaired, or putting the value of the unit towards the purchase of an
alternative model. We can only exchange on a like for like basis, so any missing accessories or packaging
will not be replaced. If the cosmetic condition of the faulty item is not 'as new' or if the fault develops
after 3 months of purchase (or 1 month with specially ordered items) we will repair the unit - the average
repair time is 3 to 4 weeks. In addition, if your equipment is faulty on arrival and you are not happy with
any of the solutions offered above, you may request a refund.
If the fault is deemed to be the result of 'misuse', for example, where speakers have blown due to being
overdriven, or where the item has been dropped or had liquid spilt in it etc, then this will be deemed to
be a non-warranty repair, the item will be returned to you and you will be liable for carriage costs.
Items that are subject to mechanical wear are not usually covered by warranty, e.g. speaker cones, DJ
mixer crossfaders etc. Faults involving parts of this nature are generally deemed by the manufacturer to
be the result of regular wear and tear - in the same way that (for example), car tyres wearing out are not
covered by warranty.
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If at any stage you feel we have failed in the operation of this
policy, please email md - we would like to put it
right for you.
THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.
These terms and conditions apply to online and telephone orders only.
Errors and omissions excepted.
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